SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure with Stripe & Paypal.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
perfect sizing & beautiful design! my partner & I got these for our last-minute courthouse wedding and we love them ❤️
My girlfriend and I love these rings! They're easy to self-adjust, and they came in a very cute box. The style is very minimalistic (which I love!) and the edges are well-defined! Quite comfortable, too.
These bands are great! My partner loved it. It's our favorite matching ring set to wear together. Perfect for every occasion and outfit we have!
I loved it! My partner and I have matching rings now and they came out just like I wanted them to. I appreciate the band not being entirely closed because it gives a little bit of wiggle room for adjustment. The rings came in the cutest gift box and were displayed so beautifully, I'd definitely order from this seller again and recommend them to all my friends and family.
Cool rings, executed qualitatively, for such a price in general find. On my average teenage finger, the girl's silver ring was useful and even there is a place. In short, Super everything, do not be afraid, order. I came in a month together with other goods
Quality was about as pictured! though it does bend quite easily be aware, can't wait to see if the color change happens.. Shipping is also slower if you get the custom job! But the seller was very nice and attentive when I asked them any questions.
Absolutely perfect! I was actually a bit worried about the sizing.. My partners size is 8.5 and mine is 7.5 but they fit like a glove! I I so overjoyed to have something special like this! Amazing quality, no complaints.
They look so much better in person. I bought these for my 1-year anniversary and they came in just in time. If you want fast shipping, I recommend getting the ones that parents engraved. I got it 2 weeks after ordering. Overall great product :)
Definitely matches the picture and description. The adjustable aspect of the ring is a great option! However, once the ring is loosed, it won't tighten again. At least not for me. But overall, cute and simple rings :)
Partner loves it!! The minimalistic design goes well with all of our couple fits <3
the most beautiful rings ive ever seen :) my bf absolutely loves it. so comfy and cute :))