SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
|| 6-18 Business days
||6-18 Business days
|Australia, New Zealand
||8-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This ear cuff is really pretty, and the matching butterfly stud for the other ear is as well. The cuff placement seems to not be quite right, it doesn’t really catch along the back of my ear.
Absolutely love these! I was on the fence about asymmetrical earrings before I saw them. The ear crawler side falls down a bit sometimes, probably because I adjust my mask throughout the day at work, but other than that they stay on great and I feel fancy wearing them!
I love these asymmetric earrings! These arrived super quick. I had to poke the ear climber side back into place a few times during the day (I had a mask on), but the set is really pretty, stylish and looks great on camera as well. I am sensitive to metals in some earrings and these didn't irritate me at all.
I am SUPER happy with them! My mother and sister also love them. They are beautiful 😍 They came in a little, plastic container that I plan on using to carry a pair of earrings around in when I'm traveling so that is a plus. (also, you can adjust the 'clasp' that keeps the earring in place) I would definitely recommend these!
Beautiful pairs in every way identical to the image. The stems deform easily. They were not for me so I could not test them for allergic reactivity. But they are of the most beautiful effect.
wore these for my wedding, they're absolutely beautiful
detailed and more beautiful in person than what I saw on the picture. Unfortunately for me they didn’t fit my ears right, I have small ears so I’m not surprised, and when it reached out to the seller to ask for a return the customer service was phenomenal and the process was super easy. Even though this pair of earrings didn’t work out for me I will be looking for another pair through this seller
I love these earrings so much! They fit very well without being painful as some ear cuffs can be. The quality is amazing too, overall a great purchace
it fits well, especially the cuff. its snug but doesn't hurt, plus it's pretty!
Gorgeous earrings! They are comfortable to wear and look fantastic. I imagine that these will become a favorite pair! Love them.
Loved Very beautiful The fitting
Really pretty and will definitely shop again
Once or shark fin and おもっ form of Pia すだっ! so cute Yoshi.
I don't look good, but the product is very nice although my ear is very small but I'll see how to use it because it looks cool! Thank you
Gorgeous earrings! A little tight, but easy to pull looser.
These are beautiful! Highly detailed, great quality, and fast shipping. They are not uncomfortable at all--you will forget you are even wearing them!
Very pleased with purchase. Item was true to picture and look very dainty.