SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Do not even second guess yourself, these are gorgeous and the packaging came perfectly
These are so cute and dainty, I love them! They're of great quality, too.
So cute and dainty and works well with multiple piercings!
Looks very cute and dainty! Can’t wait to give these to my bridesmaids
love these dangle earrings. it's decent material. doesn't look cheap. very 😊
These are beautiful earrings, and well worth the price. They are a gift for a special young woman, so I was pleased with how well they were made.
These are my favorite earrings, I am wearing them now! I originally bought them for a possible wedding outfit, I ended up going with something a little flashier, but I still love these so much. The gems sparkle so nicely, hanging at the perfect length, and I love their unique style them. I mostly wear them with a slightly dressier outfit, great for church, dates, girls night, etc. but they go with so many different outfits and styles. Great quality, will be wearing them for many years to come!
I love them so much
These earrings are very pretty and are high quality!! 10/10!!
Exactly what I was looking for. Stunning!
So cute! I bought it as a birthday gift for a friend! She loved them!! Will be coming back for more!
I absolutely love them! I get lots of compliments when I wear them!
There was an issue with the original shipment of my order and the seller responded really quickly and fixed it the next day. The earrings are super cute and of nice quality. I have really sensitive ears and so far have worn them for 12 hours with no problems.
LOVE. Beautifully dainty. Perfect working clasps. Best handmade jewelry purchase I've made on dagiba. Thank you!
Absolutely beautiful fast shipping will buy from again.
Haven't received it yet but will update when I do!!! Thank You, Barbie