SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure with Stripe & Paypal.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Nice ones. A little delicate the stick of the hoop since I put the screw on it and bent altiro. But it's very nice.
Shipped super fast. Absolutely adorable! And yes, even better in person. However, I’m a huge dummy didn’t realize these cuffs do need piercings which I don’t have (see pic). You can definitely simply clip off and wear them like regular cuffs. Super cute!!!
Cute earrings! Been looking for a delicate cuff earring like this for a while, and these fit the bill nicely. I wear a mask for 8 hours a day at my job, so it’s uncomfortable to wear long earrings along with a mask. These cuff earrings are pretty and hug my ear nicely, so no dangly bits get twisted with my mask straps! The quality seems nice as well, and they were packaged very cutely. Will definitely order from this shop again if I need more cute earrings like this. ^_^
These are gorgeous! Sparkly and pretty. It took me a minute to figure out how to put them on, but it was so worth it.
These came in nicely packaged inside a cute plastic envelope! The pictures don’t do the earrings justice, super pretty in person. I’m planning on getting the silver variants next, would definitely recommend! Pretty fast shipping too so always a plus ✨
I just received this today and I think I may have actually exclaimed out loud when I opened the package. They looked pretty on the website and they are even better in person. I could not be happier! Shipping was a little slow compared to other shops I've purchased from, but worth the wait for sure in this case!
It’s beautiful! I literally ordered this 4 days ago and it came super quick! I would order from them again! It’s pretty!
These earrings are sooo cute! Tried them on and they fit perfectly and were comfortable. Seems like they’re really good quality too. I already lost one of the metal earring backs because it fell off after putting it on my ear, but I appreciate the fact that there were extra plastic earring backs that came with it! Really happy with my purchase.
This flower cuff is so beautiful and of nice quality but sadly I had to return it. The cuff part is pretty big so it doesn’t hug my ear and just sticks out in a weird way (at least for my ear lobe). Dagiba was very understanding and made the return process quick and easy!
My ears were too big, gave them to a friend and they look adorable on her 😁
Love this piece! Unique style and so cute! Thank you!
Took me a while to know how to put these on but THEY ARE GORGEOUS 😍
Love this earring! Love the design and the color omg and it shines under the sun or light! Is so pretty omg. I’m wearing this daily
These are so beautiful! Very delicate and feminine. I bought them for my daughter and she has received many compliments! They shipped and arrived super fast! excellent customer service!
Adorable earrings. They are not super easy to wear but I’ve not found a pair of ear climbers that are easy. But they are so cute and great quality
They are SO cute and comfortable but don't fit perfectly. Will definitely look into purchasing from this shop again.
Beautiful earrings & fast shipping! She even left a handwritten note which was a nice and sweet touch. Would definitely buy something again if my eye catches anything interesting 😍
The earrings look pretty nice Seller has pleasantly helped with delivery problems.
The earrings are beautiful, and the shipping was very quick. The one issue I have is the earrings sometimes slip off, but that may be because I have small ears. The seller was kind and accomodating, so I definitely recommend purchasing from this shop.
Amazing customer service. The handwritten note and other extras really made it so that I felt appreciated as a customer even with such a small purchase to start off with. I’m not disappointed in the least, and I’ll definitely be buying more from this seller. Thanks for being awesome!
These earrings are so pretty and shipped really fast.