SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
6-18 Business days |
Canada, Europe |
6-18 Business days |
Australia, New Zealand |
8-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It shipped so quickly and they are so stunning!!
The earrings were pretty and they even came in a nice little box for easy storage. Why don't all earrings come like this? I really appreciate it.
Super cute! Was a Christmas gift for mom and she loved them!
Gorgeous! So darling!
These are so cute! they arrived very quickly as well.
Gorgeous and dainty. Came in a lovey case as well which works great for storage so I can maintain the item in good condition
Package came in early and absolutely LOVE them, they are gorgeous!
These earings are stunning!!! I'm not usually a fan of long dangling earrings but these are so unique!!! I had to have them. I cant wait to wear them!!! I wish they had a matching ring and necklace/pendant to go with it!!!
Cute earrings! Got the mermaid tail ones and they’re the perfect size, in case you’re worried they’re too big like I was haha.
Love my mermaid earrings! Beautiful UNIQUE design. Had to HAVE them! They sparkle and are LOVELY!
Love these bought them 4 days ago and they already arrived! They are so beautiful 10 out of 10 would recomend
These earrings are so pretty and well made. I can’t wait to wear them!!! I love the sparkle.
I absolutely love these delicate statement earrings. They are very well made, sparkly and shiny. I will wear them on repeat!
These are absolutely beautiful and came extremely quickly and very well packed! Can't wait to give them to the birthday girl later this month! Wonderful seller and beautiful product! Thank you very much!
Big fan of this seller. Amazing quality, gorgeous style, unique and worth every penny
The earrings arrived early and were just as described very sparkly and beautiful and the quality was good.I would definitely recommend this seller’s products.
I’m in awe, these are just beautiful. Such touching femininity, and contrast with the designs. Exceptional beauty, grateful for you, thank you!
Beautiful and so dainty
These are so beautiful. love them and the vendor shipped very quickly. I will be purchasing from them again.
I got a pair of earrings for my aunt for Mother’s Day. They are her new favorite! It was so special to find something you couldn’t get just anywhere! Will buy from this shop again!
They are adorable. Perfect for the beach
BEAUTIFUL earrings!! I'm usually a "hoops" girl but these have changed me for good. Love them!!
Beautiful! I bought for a Christmas present. She’s going to LOVE
These are even more beautiful in person!
So cute, easy to work, came quickly, This was a gift and she loved it!
I’ve recently come across this sellers shop and I LOVE the products I’ve purchased from it! Definitely will be back here again!!
they look just like the picture!! I love them so much.