SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I absolutely LOVE these earrings! They are so gorgeous and exactly what I was hoping for. I was amazed by the shipping speed too—they shipped the day after I ordered them and arrived soon after that. Not to mention, the packaging is so cute! Saving up for my next purchase. I wish I could buy out the whole shop!! 10/10
Too pretty for words!! I didn't even notice when buying but the earring's metal is rose-gold too!! Which completely suits the whole Sakura theme.. This is a MUST BUY!! 5****
Shipped so quickly and both the packaging and product are gorgeous!
These are absolutely adorable and exceeded my expectations!
Ten super stars for this shop! Absolutely beautiful earrings, amazing sparkle, so lightweight, pretty design and excellent quality... so glad I got them! Super fast shipping, really like the variety of items in this shop. I will definitely be making future purchases... such a great shop!!!
The earrings are beautiful!! I have no idea what to wear them with, but I absolutely love them and I will find something to wear. They aren’t cheap looking or feeling either, they’re great quality. They may be a bit on the longer side, so if you don’t like that, I wouldn’t hold off! But as someone who loves longer earrings, these are so perfect! Thank you so much!
they were so helpful with my address information mix up, and quick to reply with questions or concerns! and the earrings are gorgeous, just like the picture! will be buying again!
These earrings are very beautiful - nice quality - very feminine. Great looking! Just as nice - or even nicer - than the picture!
These earrings are truly lovely. The stones are very pretty and delicate, and remind me of cherry blossoms- exactly the effect I was looking for. Very reasonable in terms of pricing and shipped super quick. Thank you!
Looks even more beautiful in person. Very responsive and quick acting seller
Wow, they’re very beautiful, and the shipping was really fast. I love the quality of how my earrings are made and the packaging is always nicely done. Thank you!
Love my earrings! Received a day before the actual date of arrival and they look/feel of great quality. Will definitely buy other products from this seller/shop
These earrings are beautiful!
My new favorite earrings!
nice and dainty. lots of compliments! love the style. no skin irritation.