SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Waited longer than expected for my ring to come in, but that's at no fault of the seller. I reached out to the seller and they responded very quickly with tracking info. My ring came in and is perfect! Spins great and looks just like it's supposed to. Definitely recommend it for those that need something to fidget with!
I got the small ring and the rainbow one. Both spin very well and I'm super happy how much the rainbow ring dazzles! So beautiful!
perfect fit both my grandson and I ware ours everyday.
Omg I loooove this ring!!! It’s so cute, it spins super well with no catches and I wear it alll the time :) def recommend
This product was a gift and the person that received it was completely elated with the quality and the way it looks! The seller was very kind and understanding when I needed some details of my order tweaked. Absolutely recommend it and would purchase again ! 💖
So cute. Took a bit longer than expected to get here, but still happy
I absolutely adore this ring! Definitely one of my favorites. Shipping was fast and the owner is wonderful! 10/10 recommend again
I love this ring! It really helps a lot when I feel overwhelmed or if I’m bored I play with it. Overall highly recommend! 💕
This just arrived today and I immediately put it on. I was a little nervous about the size chart, but it fits perfectly!
This just arrived today and I immediately put it on. I was a little nervous about the size chart, but it fits perfectly!
Super cute but took forever:/
Item consistent with the description. Fast shipping recommend
The packaging was simple but effective, and the ring is beautiful. I wear it every day, and it’s frankly a godsend for my nails. I can fiddle with the ring rather than picking my nails constantly. I’m thinking of buying more of different designs too. It arrived sooner than I’d expected last time, which was nice.