SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this necklace so much! It’s so dainty and cute and exactly what I was looking for! :)
I bought this as a gift, it's so gorgeous and looks really well made. Really great value!
Absolutely love this necklace. It met my expectations perfectly, and I am so happy with it. I wear it every day, and have gotten so many compliments on it. It's so dainty and pretty and by far one of my favourite necklaces.
So happy with how these turned out! They look amazing. My bridesmaids were so happy with them and kept wearing them for days after the wedding!
CAbsolutely beautiful! And, it got here so much quicker than I expected it.
The quality of this item is very good and it matched the description well! It is smaller than I thought but I like that it is dainty and small! It definitely met my expectations! :) I will be getting more jewelry soon!
This is a gift, I can't wait to know, please. The service is quite fast, the jewel is fine, and very feminine. It is superb in rose gold. Received in a bubble pouch, with cardboard to take care of it. 100% recommended.
Love these necklaces. They are so dainty and cute. Thanks for offering such a great product! I also ordered a flower and birthstone ring, it is equally as amazing. :D
This is so beautiful, I absolutely love it and am so happy with the gorgeous detail in the flower!!
Beautiful necklace. Arrive quickly. Very nice detail on flower. Very delicate and very light necklace. Received several comments on it.
I gifted the birth flower and gemstone necklace to my friend for her birthday present, and she loved it! It's dainty, but personal because of the flower and birthstone detail. Would recommend gifting this to your friends.
Very nice necklace. Since purchase I have them constantly on, even when showering / bathing. Quality is really great.
May Hawthorn/Emerald (Rose gold): Recipient loved it and it matches her wedding ring!
ITS SO GORGEOUS! I GOT IT FOR A FRIEND AND I DONT WANNA GIVE IT TO HER NO MORE
So cute !! Got for my moms birthday and she is very picky but she absolutely loved it.
Love this necklace! Matched the description perfectly and shipped super fast :)
Love this! My mum bought it for me as a gift for finishing my Masters and I wear it every day. I'm not going to buy another one for my niece who has just passed her exams. Great gift, beautifully made and loved the packaging. Thanks!
Nice quality, and yes, the item matched the description. The flower and the stone met my expectations. The chain was a little more delicate than I expected, but overall, it is a very nice necklace. Thank you.
Arrived quickly and in good shape!
It is so nice to receive the order in such a timely manner. The necklace was a reasonable price as well as good quality.
It was the first time I bought at this store and it is surely not the last! The necklace arrived very quickly and is beautiful! I highly recommend this article for a gift to offer
Beautiful, beautiful necklace!!! It's so just so dainty and lovely! Will be ordering more. :)
Beautiful piece! Delicate but incredibly detailed and the chain is lovely.
A very wonderful necklace for a birthday gift. Fine craftsmanship and attention to detail. Absolutely stunning.
Beautiful necklace. Lots of nice compliments. I love it
It’s really nice but my one complaint is the clasp. It’s SO small not even my gf can put it on sometimes. :/
Accurate description but these look terrible in person.
Beautiful dainty necklace, perfect gift for friend, girlfriend, sister, mom, etc. The necklace does not tarnish and water safe.
LOVEEE THEMM CAME WITHIN 2 WEEKSSS
Good quality
Beautiful! I love these for my nails!
good quality, good contact with the store, excellent option
Super cute I love them I recommend them I will order more my self
Fast shipping. Thank you
Super cute ! Not extremely blingy though. Shipping was less than 2 weeks
Are very nice shine much like many thanks
In Loved With These Crystal's I Would Definitely Buy More Of These Totally Recommend it
Pretty colors
nice small box for when you only need some gems for a single project
Product is exactly as described and arrived to the US about 3-4 weeks after purchasing. Each compartment is numbered 1-6 and has its own lid to open one compartment at a time, which is nice. There are fewer large stones than small stones, but that's expected. The overall size if the container is 3"x4".