SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
6-18 Business days |
Canada, Europe |
6-18 Business days |
Australia, New Zealand |
8-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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A pair Elf Ear Cuff
These are some adorable elfin ears!
The craftsmanship is beautiful. Looking forward to wearing the earring cuffs.
I love these! Came quickly and fit perfectly 💙
Exactly what I wanted and everyone loved them. Simple and affordable for an elegant accent. Easy to tweak so thet my ears just right.
Beautiful pieces. Easy to form.
Beyond any jewelry I’ve ever seen. Very creative and fits well.
Arrived later than I wanted (my fault for ordering them too late!) but still beautiful. Durable, yet easy to bend, these were exactly what I wanted. The shop owner was helpful and timely in his responses to my questions. I would definitely recommend these!
Beautiful elf ears, just like the pictures. They adjust really easily and not too heavy to wear. They will be perfect for my Lord of the Rings (lightly themed) hen do.
These are absolutely beautiful! The quality is amazing and I highly recommend getting these to complete your magical look. I got soooo many compliments!
This is amazing im finally the fairy I've always been
The ears are so cute! They truly make my outfit magical. But the metal is quite thin and came a bit bent in the mail. Thankfully I could twist it back I but better packaging could solve this. Otherwise a fantastic buy!
I love these! They stay on well without pinching my ears and are super cute. I would totally buy these again.
These elf ear cuffs look amazing! They can be easily bent to fit my ears perfectly, and so far they seem to be very comfortable.
The items were exactly as expected!! Fit perfectly. Would order again!
They are truly beautifull I love it
They are beautiful and very easy to mold. The service was impeccable ✨
These ear cuffs are beautiful! They look like the pictures and feel nice on the ear as well.
Beautiful pieces. Easy to form.
Never worn anything more beautiful than this
Beautiful in detail, lovely handcraft! Metal is a bit thin and bends easily, but it is not a problem. Thank you! :)
Gorgeous ears! Well made and easy to fit.
Fantastic! I love it<3
I love love love them
I ordered my ears the Oct 11 hoping to at least get them around Halloween and I was willing to have them a little late but it’s been two months and I haven’t received my package. He did reply fast when I questioned about shipping but just disappointed in never receiving it after waiting patiently after that. Hope to get my refund at least. Thank you
Very nice and rather fast delivery, I am quite satisfied!
Well made! I wore them to a ren faire, and they did not budge at all for the four hours I was there! Absolutely gorgeous!
Super cute! Wore them for Halloween and loved them. Slightly uncomfy if worn for a long time, but not a dealbreaker at all!
they are very pretty
Absolutely gorgeous and exactly like picture.
I love these! I wouldn’t hesitate to order from this seller again!
Just as pictured. Will work great with my outfit
they look so pretty love it
Just perfect