SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality of this ring is amazing and the detail is so much better than I thought it would be. This is absolutely stunning and if you are thinking of buying it do!!! :)
I love all the stuff I got ♥️ they're so pretty!
Love this piece of art
So pretty! My daughter loves it!!
I really do like it! I don't wear it often though because sometimes it looks a bit fake. But other than that I LOVE IT! Thank you so much!! ~Jane. I really love the detail on the ring!!
Very pretty ring with a nice heart thank you
I'm in love with this ring! The cutest color and I'm so happy it's adjustable!
This ring was so gorgeous! I bought the Ariel ring as a gift and I know she’s going to love it! Style: #01
it was beautiful thank you so much
a gorgeous ring that fits me perfectly!!! I love this ring so much and don't plan on ever taking it off.
Ring is beautiful! Packaging was also such a nice touch :) I painted on a layer of clear nail polish to prevent chipping of plating
Perfect sizing and beautiful design! 10/10 <3 Style: #05
I really love this ring! It’s beautiful, sizing is perfect and the shipping time was amazing! Definitely a shop to buy from!
Very adorable ring! I love how it's vintage style. Also, I bought it, to remind me that I'm the Lord's chosen daughter! Loved, and royalty in His eyes! :)
Super cute ring! love the coloring and the packaging it came in was adorable! Thank you :)
I absolutely adore these rings! I ordered one for me and one for a friend and they are so dainty and cute. The packaging came with a cute little gift and card as well 10/10 would order again. The only bummer was shipping delayed bc of Covid but it was worth the wait!!
It’s very pretty and it arrived faster than expected. Great customer service, too!
SO GORGEOUS!
I had been searching for a ring just like this and was so happy that I chose this one! The ring came very well packaged and I really can’t wait to gift it to my sister as she loves Rapunzel!
exactly what I expected, just the "rock" is smaller and flat
I had to put a layer of clear nail polish on it to keep it from chipping and turning my finger
Absolutely gorgeous! The girlfriend loved it
Very nice ring, shiny in addition I recommend