SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ring is according to the description. Nice to wear and of good quality, no color change or loose stones. For me the ring is even better than expected, since it doesn't look like a merchandise ring.
i love this ring!!! it's beautiful and has amazing quality :)
Love it!! Shipped quickly, and the Cinderella ring is beautiful! Thank you so much!!
I love the rings! I bought two other rings from the shop and and pleased with all of them. Easy to adjust and very pretty
Beautiful ring! Love it so much!
Wonderful ring and very kind seller. I am super satisfied with the purchase. Thank you 😍
These rings are the most adorable rings ever! I’m absolutely in love with them! The imperfections are impossible to notice and the seller was incredibly nice and helpful when I talked with her. The shipping took longer than expected but it shipped far so that’s understandable and it was packaged adorably!
The ring is as beautiful as the picture and I love it. It arrived faster than expected.
Shipped quick. My niece loves it!
Amazing seller, very helpful and fast shipping, kindly checked from beginning to end all transaction! Highly recommend!!👍🏼❤️My granddaughter loves them, thank you!🥰
Pretty ring!! Was a gift for my girlfriend and she loved it. Thank you
So very pretty! Looks just like the photos
Stunning and amazing quality! I wear this ring every day and have gotten so many compliments on it. Would definitely purchase from this shop again :)
The rings were so cute! They are really nice quality and did not disappoint. 😊♥️
Very very well made, arrived in mint condition. 10/10, would buy again
The rings are so pretty and the seller is adorable. Thanks for the little gift. 100% recommended
Rings came in great condition and seller was really sweet and communicative! Would definitely purchase from this shop again