SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
|| 6-18 Business days
||6-18 Business days
|Australia, New Zealand
||8-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So far they are super cute, sometimes I accidentally hit the bottom and it knocks it off the top part of my ear but it’s easy enough to put right back on. I haven’t worn them enough to see if they turn green fast or not so we shall see, they even came with a little black pouch bag to put them in 😁.
I never really leave reviews (I’m awful I know) but I had to for this company. First, the shipping was slightly delayed due to the weather, no big deal I didn’t need it in a rush and it was still here super quick. Second, the earring is 100% exactly as pictured, they’re easy to put in and all components were there. In addition, the seller included a really sweet handwritten note as well as about 2 dozen clear earring backs and two cute little novelty bracelets that I was not expecting. The backs are gonna come in handy because I lose them so easily! I would 100% recommend buying from this seller if you’re looking for war crawlers. They’re comfy in the ear and look beautiful.
OH MY GOODNESS. HAPPY OVERLOAD! Not only are the ear crawlers super cute and great quality... but the maker sends you an extra gift! Two bracelets/hair ties that are ADORABLE and a handwritten letter! I am so very pleased. Please order these from this seller, they put so much time and effort into making your experience excellent!
These earrings are AMAZING! They take a little getting used to as it hurt my ear the first night butttt when you get used to them they are great! Got sooo many compliments on these earrings! Get them girl!!
I received this beautiful set of earrings and to my surprise, they wrote a lovely little handwritten card thanking us as well as two cute hairbands. Lovely customer service and an even more beautiful product.