SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
6-18 Business days |
Canada, Europe |
6-18 Business days |
Australia, New Zealand |
8-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure with Stripe & Paypal.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
really good quality!! the bottom piece doesn’t pinch closed, which makes it a bit loose but it’s overall really good. the seller is super kind and individually reached out to make sure my order got to me, and i’d definitely recommend buying from them!
This is a really beautiful piece, and my pictures don't do it justice. I'll definitely be buying from this seller again.
Very nice quality, just like in the picture! Looks really cute, I love it! Shipping was fast as well ♥
I love them so much! They're my second pair of earrings and they're just amazing! I'll always be grateful for you people making cute ear cuffs for no-piercing people like me ♡ For sure buying again if something catches my eye!
The earrings are super beautiful, they fit perfectly and are comfortable to wear.
It looks really good! The chain parts hang nicely, and it came it pretty good time.
Much nicer than I had anticipated
I’m so happy I bought this earring! It fit my ear nicely and just looks so beautiful. It looks just like in the picture. The shipping was quite fast and the items I bought were protected well. Definitely recommend this shop!
This is beautiful, the cuff fits perfectly so you don't feel it coming to off. Would recommend it!
I am so pleased with my purchase! So pretty and fits well! In fact, I just bought two more!
great quality, well packaged. I've been wearing it for an hour and have gotten SO MANY compliments!
Very nice! Although it is shorter then I thought, but it's fine I'll wear it nonetheless :]]
Cute, too bad I hadn't read that you don't need holes.
I LITERALLY LOVE IT. I am so happy I got it. 😭🤍
I'm unable to wear regular earrings so I bought this instead, it's beautiful and so comfy I don't even know it's there! 💗
It’s very cute I love it😍
cuteeee :)
Very beautiful. Well packaged.
This item is very well made and matches the description exactly. It has met all my expectations.
Fast shipping and excellent quality!
Beautiful piece of jewelry that looked exactly like the photo.
Very pretty, just like the photo. The earrings are not flexible/malleable so I think the earring would fit average-size ears.
Great little earring cuff. My daughter loves it!
It is comfortable to wear and really pretty. Would definitely recommend :)
very cute. so far no metal allergies