SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ITS SOOOO CUTE the quality is so good and it looks exactly like the picture! The shipping was so fast too omg
My mom was the one who ordered this for me and it’s lovely. The lock did end up breaking but I just replaced it, not sure if that happened to anyone else or if that was just a one-off thing. Shipping was a little underwhelming though. It is a beautiful necklace and looks exactly like the pictures.
It came very quickly than I expected and once I opened up the necklaces, they are just pretty like the preview pictures. Bought the double pair and both my friend and I absolutely loved them. I’ve been dreaming of owning these necklaces from the Barbie movie since I was a kid and this was a dream come true! 💗
i LOVE this necklace! i’ve been waiting for someone to make a version of the diamond castle necklace that was about the same size as the one in the movie, and this one looks exactly the same. it’s so gorgeous in person and literally glitters in the light.
in LOVE! perfect for me and my best friend
Super cute! The stone inside is a little loose but not too loose to fall out. I love it!
the clasp is a little flimsy, i’ll have to fix it with my jewellery pliers but the charm and the necklace itself feels like such good quality!!
The quality is good, but they are smaller than I expected (which is fine). Came really fast and my friend and I love them!
This necklace is absolutely stunning and I’m in LOVE with it! It shipped way faster than expected (in 4 days when the expected delivery was a week). I’m so happy with this purchase! Definitely would recommend!
The quality is amazing!! It is even more beautiful in person and the shipping is stellar!!
Beautiful
Gorgeous! I was so so excited to get this in my mail, although fair warning here, the heart crystal is not placed firmly on the heart gold ring pendant so it might shake around sometimes. Otherwise, it was a perfect gift!
Me and one of my besties love our necklaces!
I love them so cute and pretty my girlfriends will love them
It arrived so fast and it was so pretty. I got it as a birthday present for my sister as we loved the movie growing up and I hope she loves it. I’m so excited to give it to her.
I was sent the other version of this necklace but actually ended up liking them more! (They're the same price so I didn't mind.) I bought two for me and my best friend and we absolutely
Beautiful! Very happy for what I've received thank you :)
I love it, I don't know why I thought it was going to be the silver color chain but seeing the images I realize that if the product is OK, it's very nice. I recommend the store.
I love it, really love !!!😍😍
absolutely stunning. shipped fast and came in a jewelry box. 100% buy from here again. hoping my friend loves it as much as I do.
Ordered a set of two for me and my best friend that is moving away. Super great quality and we both love them!
this was so beautiful! i love this piece, i have 1 thing to say though; when i got mine, the crystal itself was loose from the metal, kind of shifting around so that was kind of disappointing… other than that, amazing quality!!
So happy with the necklaces. Beautiful packaging and productexcelente
I like it, it's very pretty. But it's a lot bigger then expected and the stone moves within the wiring.
Looks just like the movie. My daughters loved them!
Me and My roommate have been doing Barbie night once a week and we loved Diamond Castle since it matched us really well, so the necklaces were amazing to have as a roomie warming gift!
Very fast shipping, came well protected and shiny upon arrival
I got matching necklaces with my bff :) we love it
I love this necklace! It came super fast and is sooo pretty. The perfect gift for me and my best friend! 💕
Absolutely perfect !
Received quickly produced identical to the film. The little girl in me thanks you very much!
I admit it is pricy for a necklace, but you get exactly what is in the picture. Very pretty necklace and such a good recreation.
super cute, amazing quality. can't wait to give it to my bestie for valentines day <33