SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So dainty and beautiful! Thank you so much I love them!
Absolutely stunning! And the quality is beyond compare! So comfortable too. I'm so happy I choose these and will come back for more!
I love these earrings! I was a bit nervous at first to wear them all day because I have very sensitive ears, but these earrings were perfect for me. The item was as described and completely met my expectations! They are so fun to wear with anything and I'm looking at buying others from here.
These were absolutely gorgeous and I just had to get them. They came in a timely manner, were in perfect condition when I got them and I can't stop wearing them! I'll be sure to buy more from this shop!
Absolutely love these earrings - they are small and elegant and perfect for either daytime or evening. The seller is wonderful too - excellent communication.
Love these earrings! They are very elegant and dainty. Good quality and super comfortable! I get compliments on them all the time!
Gorgeous! I'm using this for my second lob piercing and it looks dainty and beautiful <3
Very yellowy but still cute 🥰
these are seriously my favorite earrings ever, I got a pair for Christmas and I lost one of them in a pool on vacation which I was so sad about but these are my absolute favorite so I bought just one earring to replace! They are perfect and do not change color over time or in water either which is something I’m always looking for!
magnificent
Beautiful dainty earrings. They look expensive and are well made. Worth the money. Highly recommended.
Very nice earring!!! Distinguish minimalist but that would make its effect. I appreciate
The product arrived very fast and in perfect condition. Right now I can't tell if it gets ugly or not but they look like quality and in the pinchito the silver seal appears. Very happy I will repeat
These are gorgeous!! The clasp is well made, it actually snaps into place. I imagine these will last a long time.
Really pretty little hoops and very sparkly (I got the silver stones). I am very happy with them
Took a while to get here, but understandable and reasonable. Super cute and great quality! Can’t wait to get more
I love my new earrings! <3
Item received in less time than expected! Very nice earrings!!
The curls are delightful, delicate: I love it! Thank you
So cute!! Such a perfect size and great to jazz up your everyday look.
so cute and sparkly. love it
The Gold Black color is very pretty, and it is dangling beautifully.
super cute, new favorite