SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’m super happy with this ring and I’m very grateful for the really prompt and helpful after-sales service. Wish your shop all the best !
I received the ring and I am in LOVE! It is so dainty, pretty and perfect for everyday wear. 10/10 would recommend.
~GORGEOUS, DELICATE N SIMPLE. SUPERB QUALITY. I ORDERED A SIZE 8 TO BE ABLE TO WEAR ON MY INDEX FINGER. FITS PERFECT! THANK U♥ GG SILERIO,MUCHAS GRACIAS, TEXAS
I love my ring so much. Very dainty and pretty
Great ring, so cute and beautiful! Excellent quality, really slim and true to photos. I wear it with my engagement ring and both they look just perfect. Thanks for the seller. Shipping was super fast!
Beautiful ring! Looks exactly like the picture and hasn’t tarnished. Shipping was relatively fast considering it came from Spain! Gracias!
absolutely love my ring, so dainty.
I absolutely love this ring it’s dainty and perfect for stacking!!
Well made and so gorgeous. I’m really happy with my purchase.
Perfect ring that fits my ring finger!
Took awhile for the order to arrive but the shop did wonderful about keeping me updated and the rings I ordered are even more beautiful than I could have imagined!
I love this ring! So simple but still stunning!
Love this ring! I've been eyeing it for quite some time & I'm so happy I finally ordered it. It's so beautiful.
Just got it and I’m obsessed! Love it!
Very pretty! Fast and neat shipping. Just smaller than I thought.
Love it!
Item quality is great for the price point! My items arrived several weeks late, to no fault of the shop, but the shop was very nice and helpful to finally get my packages here!
It's great it doesn't weigh anything has come Super Fast
It's a great ring. Really loving it!
So beautiful! Looks expensive!!
Gorgeous - I love it!!!
I love this ring. It is just perfect and I received it ahead of the expected time
Exactly as pictured/described, I absolutely love how dainty and delicate it is!
Super cute ring, I love it!❤ Thank you so much!
The ring was lovely! So dainty and elegant. My 18 yr old loved it! Thank you.