SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm so in love with these ear cuffs! Took them a hot minute to get here, as I'm sure they had to make them for me...well worth the wait!! I love them. Great quality.
Bought these for a friend and they were a huge hit!!! Beautiful ear cuffs! Shipping takes a little longer because it ships from overseas but it was worth the wait. Worth every penny.
The earrings are gorgeous! I really like them! The seller was also amazing and helpful when contacted about the package delivery issue. Thanks Rudy!
Love these dangle ear cuffs. I don't have my earlobes pierced anymore (they closed up after leaving them out too long), so these are perfect for when I want to get dressed up and look like I'm wearing fancy dangle earrings. They are comfortable and can easily be bent slightly to better fit your ear shape. Overall I am very happy with my purchase!
These are very dainty & unique! I have small ears so I gently shaped them to securely hang, they do feel fragile & I was afraid of them snapping but they are holding up so far! The shipping estimate was very accurate & I appreciate the seller being straightforward about the time! Overall I’m very pleased
I love how pretty this is. I have short hair and it stands out beautifully.
So beautiful and received so many compliments
The ear wraps are absolutely gorgeous! I got a pair (they are mirrored, so the gems align correctly), and they’re delicate and comfortable! They make my outfits look so put-together and classy.
Its flexible, light and really a great accessory. You can bend to adjust around your ear. I wore it to a christmas concert +5 hours and it stayed in place no problem.
Arrived on time (missed it in the mailbox packaging is really small) met all my expectations! Really lovely and delicate
Oh, I love it. If you like to wear your hair in a bun (like in the picture) it's perfect.
be very careful with handling these. I accidentally broke a strand :( it is absolutely beautiful though
These cuffs are lovely! They are exactly as pictured and I’m so pleased!
These ear cuffs are absolutely stunning. So easy to put on. I love them. Thank you
Love it so much!!! Such a stylish piece
Thank you so much! Items were as promised, good quality and pretty as heck.
Light-weight, dangly and sparkly, just as described and as I wanted! ⭐⭐⭐⭐⭐
It was just what I hoped for, something pretty and cheap. I love them!
Amazing ear cuff! They look just like the picture and got here pretty fast. I'm not able to wear earrings anymore so these are a great alternative.
Excellent Product I arrive before the super recommended time Just like the description and photo.
Love this item! It is very comfortable and adds a nice look. The only reason I'm not giving 5 stars is that one of the diamond-looking pieces had fallen out in the packaging and I have not been able to reset it. It is not very noticeable however and does not take away from the charm of the cuff.
so comfortable and cute!! i absolutely love it
Very pretty! Thank you, thank you ❤️
Disappointed. When I ordered a “pair” I expected the two earrings to be mirrored, not exactly identical. Now the two crystal stones face outward on the right ear and INWARD on the left. The dangle is just ok too—some of the dangling chains caught on the diamond shaped sections, resulting in the chains not laying/hanging perfectly straight. Three stars because it’s still comfortable (lightweight, secure) on my right ear and are a good length.
I have sensitive ears and can't wear dangling earrings for a long time. These give the effect I love of longer earrings without any pain. My ears are smaller and I haven't had any problems with them sliding or falling off. Beautiful quality, would recommend this shop to others
The ear cuffs are so beautiful. The wait was well worth it. I would definitely order again from them. I had to use the customer service because my package was lost in New York. I messaged them and they were so nice about it and offered me a replacement we no extra cost to me.
Very lovely and happy! I love that I am able to wear this without having my ears pierced.
so beautiful and well made
Very pretty ear cuff. Looks beautiful on.
Perfect, adjustable, shows off in all the right spots, would love quicker shipping, will order more from seller if shipping happens sooner.
I love it just like in the picture.
I like it. Wish it fit a little better, but it's very pretty
Absolutely Beautiful! Better than expected
The product is quality. Kind of. Beautiful. Very neat and carefully packed. Delivered before the promised deadline. Thank you very much!