SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
|| 6-18 Business days
||6-18 Business days
|Australia, New Zealand
||8-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is superb, an absolutely gorgeous ear cuff. So many compliments on it. Thank you so much!!
This is the most beautiful ear cuff I have, it is so sparkly and I feel so fancy wearing it! When it's too loose you can bend it a little bit so it sits perfectly 😍and the small note with the purchase was so cute. Not my last buy with this shop!
It’s my second order for the same jewel and I love it so much 🥰 Thank you for the little customizable message ! So cute ✨
Definitely worth getting. The gold is a nice color, it’s easy to put on and the design is beautiful.
absolutely gorgeous! looks beautiful, very quick dispatch&delivery, i’ll definitely buy more soon ❤️
Cute. It took awhile to get here but worth the wait. Covid is slowing everything down.
perfect! it fits very well in the ear and it is beautiful!
I'm so happy I bought this. It's so pretty & sits comfortably & securely on my ear. Love the hand written thank you note. These small touches make it feel so much more personal🥰
I'm obsessed with this piece! It caught my eye since it has the same design as the piece in my flat and I just HAD to have it! I even ordered 2! Shipping took about 2 weeks, which was actually quicker than I was expecting!
my favorite cuff EVER! so sparkly and the design is 😍😍 i love it!!
My little sister is so in love with these. Came exactly as described. She loves that it barely feels like it’s there
LOVE LOVE LOVE the pieces that I purchased! I've been eyeing them for a while and finally decided to treat myself and I am so glad I did. they are dainty yet sturdy and just the perfect flash of being! shipping took a little longer than I expected but they were coming from overseas...didn't really bother me at all...was just anxious for my pieces to arrive!
This is absolutely stunning piece of jewelry I love it so much!!
4 stars. little bit heavy on ears but very pretty!!!
This one is my absolute favorite!!
Omg I loveee all of the jewelry I have purchased from this store. Simply exquisite… I will be ordering more once I have tested the durability of the jewler y. I’m sure I’ll be pleased and will be ordering many more items..