SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They are dainty, fashionable, elegant, lightweight, and super pretty! I was so excited to get them (in the mail a day early with a thank you on their business card) and I put them on. I was obsessed! Thank you so much for these earrings. I really do recommend!
Not only was the item itself so beautiful, the packaging is adorable and it came in sooner then expected. It looks just like the picture. Love this so much and love everything else bought from the same shop. Would 10/10 recommend!
A little pricey to me, but honestly 100% worth it. They’re my new favorite earrings! Exactly how the photo looks.
Love these earrings so much! They came in super fast too :)
These are some of the prettiest earrings I've ever owned! They look beautiful up or down but I love them up. I feel like they can be worn for casual or dressy. The shipping is free and fast and they are very nice quality!!
I absolutely love the earrings I got! They are so beautiful! Thank you, Sammie :)
Que dire ? ... Ah oui : c'est un coup de coeur ! Ces boucles sont originale, fines et bien finie. Avec ma carnation, la chaine se fond presque, on dirait que la seconde fleur flotte en l'air.
It’s a beautiful, unique, versatile and delicate set of earrings. I love it! Fast shipping too! Thank you!
It’s a beautiful, unique, versatile and delicate set of earrings. I love it! Fast shipping too! Thank you!
super cute! a little less pink irl but i love them!
Very pretty!!❤️
Love the shop owner’s ear rings! Ordered three times already since I found out this store. When I wore ear rings I bought from here, I always received very high compliments from friends.
Love my new earrings! Fast shipping. Definitely recommend. Thank you!! :)
Love this piece! Unique style and so cute! Very versatile. Thank you!
Earrings are gorgeous and just as described! Seller was easy to reach and very nice 👍🏻
Very beautiful earrings as I expected. I’m very happy with my purchase.
So beautiful! The earrings aren’t too big but still noticeable and dainty. I bought them as a gift and she loved them!
I love it. It's super cute and arrived quickly!
They are SO pretty! However it’s a challenge to hook the chain to the post behind you ear on your own.