SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful ring and goes great with my dainty engagement ring. I also love how it’s adjustable and fast shipping! Thank you!
The band is very thin and because it is adjustable it can get a little bit wavy looking. But other than that, it is so pretty and looks very nice. It does not look cheap at all. I’ve even been wearing it as a temporary wedding band. Definitely surpassed my expectations. It really only sizes down to a 4.5 (which is my size, so it works for me, but if your finger is smaller, it may not work for you)
Absolutely gorgeous!! I’ve never loved a ring more!! And so inexpensive!! It reminds me of tangled which is my favorite Disney movie!! It’s so small and dainty and I literally am in love!!
Very pretty, very delicate ring, perfect for stacking! Looks way more high quality than the price. If I set it next to my moissanite set, you can hardly tell it's a CZ. it's got great sparkle. Shipping was also fast!
I love the ring! The only problem is one of the jewels fell out 😭 but still very pretty!
Seriously, the most beautiful ring I own. Shipping was fast, and the ring is PERFECT! Can't recommend enough.
It’s so dainty and perfect! Love it!
Beautiful! I love dainty pieces and this is exactly that!
cute and petite! Gotten tons of compliments on it!
So beautiful and shipped very quickly!
My daughter absolutely loves it! Thank you!
Love my new addition so dainty and perfect!
Beautiful ring. Ended up a little big for me but I just put it on a different finger
Love love love! So beautiful and dainty!
So cute and dainty! Absolutely worth the price, the quality looks like you spent hundreds
Beautiful dainty ring, I love it!
Such a beautiful ring I got it for my best friend and she loved it!
Love the ring and it's exactly what I expected!