SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure with Stripe & Paypal.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I am in love with these ear crawlers! They are very high quality, especially for how little they cost. Super pleased with this purchase, will buy from this seller again!
LOVE! Great price, super fast shipping and as usual, the earrings are perfect!
These are great! I have small ears and was worried they would be too big but they are a perfect size. Plus they are very comfortable and ship quickly. Love these more than I expected to!
Great
They’re okay. The black wire is off and the silver underneath shows through. Other than that, they’re great crawlers.
Awesome! So pretty and comfortable!
Love these earrings! They are so comfortable. And good quality.
Look great, fit like a dream. My ears are sensitive and these work great with my ears. I just placed an order for more. :)
beautiful earrings! definitely recommend this shop. speedy delivery and items were just as described
Love, love, love! Only wish they came in a darker black.
Love this store!
Shipping was fast, the earrings are beautiful I love this shop ❤️
Quality and cute! A+++ Thank you!
I just love these earrings!!! I wear them everyday!🥰
Got SO many compliments from men and women alike on these. The black catches people’s eyes. They fit great great and are exactly as pictured. Very affordable too!
Super cool earrings!
I absolutely love it!
They are compact and nice.
LOVE it! Thanks for the quick shipping!
I love the way these look. Tough but delicate.
Delicate, light & comfortable! Will definitely buy more 👍
I really love these earrings, unique and minimalistic. Thanks 😊
Very cute. Shipped fast. Would buy it again.
Received! and I love them. Simple well made with a nice snug fit (you can pinch the backing to make it fit snugly). The seller was thoroughly responsive when the first shipment never arrived and was most likely lost by the post office. She worked with me and sent another quickly. I Will def shop with this seller again. Thank you!
I loveee the way these fit and wear in my ear!!
I just love these earrings and wear them every day!
Shipping was delayed (probably due to the amount of online shopping this year) but totally worth the wait!
Bought earrings as a present and it was really well-loved!
Simple and chic, I love them ♥️
Very cool earrings. Great seller.
The item is beautiful the packaging was a little lackluster it was just a little baggie stapled to the packing slip. Still really cute earrings!
Well-made climbers. Nicely packaged and shipped quickly
LOVE, LOVE, LOVE! So comfy and have gotten lots of compliments already.
Fast delivery, beautiful, just as described.