SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure with Stripe & Paypal.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
So dainty and beautiful! I absolutely love these. Shipping took a little bit but that’s to be expected these days. Shop responds quickly to inquiries as well!
The earrings arrived fairly quickly, they came in a little box to keep them safe along with a little 'thank you' card. Very lovely shop. :)
The earrings are a bit smaller than I expected, but I do love dainty earrings! And these are so beautiful!! So well packaged too. I was impressed that they came with an extra pair of backings too. So excited to wear them!
Beautiful earrings!
The earrings are just lovely. I purchased two pair for myself and one as a gift for another moon child friend. Shipping was prompt. I'll buy more from this artist.
Love these earrings so much! Very unique and the quality is amazing! Shipping was unbelievably fast and packaged perfectly!
I did not see the goods in the mail. In short, they did not send
I love them!!! So pretty! When I contacted the seller regarding the status of my order, the seller was super quick to respond and very nice! Will definitely buy again from this seller!💙
Shipped really quick and the earrings are super cute!!
I love these earrings! Shipping was fast and the packaging was really cute. I highly recommend them
The package arrived earlier than expected and the earrings were exactly as pictured. They have become my current go-to favorites!
I initially got the item late and the package was ripped and empty (mail issue, not the seller). I contacted the seller and they immediately shipped another item and it arrived very quickly. I love the earrings! Thank you for the prompt customer service response too!
Very cute, just as described!
These are so marvelous! I love love love them and will not take them off!! Very unique and sooo delightful.
Cute and elegant earrings! They were shipped out very quickly and arrived in a lovely (and secure) package.
The earrings are even better than I expected! Amazing quality and adorable packaging. Very happy and will be wearing them often :)
I love this earring so much! They’re really pretty and they make any outfit look nicer
The shipping was quick and they're super pretty!
matches literally everything and are the cutest - in love <3
It came in when it was supposed to come thank you ❤️
Beautiful/flashy. Smaller than I expected.
I love them. They’re dainty and don’t make my ears itch. I’ve gotten a ton of compliments on them.
very pretty! I bought these for my mom and she loves them 💞
Earrings are dainty, shimmery and gorgeous. Definitely recommend.
Just love these earrings thank you
Bought these as a gift for my daughter. She loves them!
So cute! Love it!
Just as described, thank you so much for the wonderful service!
Perfect🙂
Omg so pretty 10/10 def happy
Omg so pretty 10/10 def happy
So beautiful! The cutest things I’ve ever seen!