SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
favorite Dagiba purchase ever!! So cute dainty high quality and overall beautiful. I reached out and got a response very quickly :). the packaging was pretty and thoughtful and the shipping was fast!! definitely get these, they are a new favorite of mine!! (Update) I have been wearing these earrings every day and I am so so happy with them!! i have super sensitive ears and haven’t had a single issue with these!! my ears are definitely really happy. they haven’t tarnished at all too and I’ve worn them in the water. absolutely love these!!
Received quickly and they are just as beautiful as the photos. I for both the silver and the gold so that I can mix and match the wings.
I got two pairs of these while they were on sale to use when I get my doubles pierced but as far as I can tell they are great quality and look soooo so cute, hope to buy two more pairs in silver soon!
Just like the picture! Get both sets because the whole butterfly is beautiful and stunning.
exactly as pictured. I ordered 2 sets so that I could wear them in both ears and I am obsessed!! They are a perfect size, the backs fit securely onto the post, and the gold color is nice. They do move a little on your ear, but not enough to notice as they still clearly are a butterfly. The seller was quick to respond to a shipping question I had. Very lovely shop :)
Adore the wings. Bought 2 sets to have 2 complete sets on each ear, but thrilled I could wear them on their own.
GORGEOUS! I LOVE THEM! Dainty, but look expensive
Super cute! I have two pairs so I wear them in each ear, but I know people who wear them in one and other earrings in the other and it's cute as well!
Magical earrings that I am happy about every time I wear them!
Absolutely love these earrings, I would highly recommend these. they go beautifully with my matching pendant .
GORGEOUS! I LOVE THEM! Dainty, but look expensive
So cute! Ordering a second pair today!
So cute! Currently wearing them and not taking them off. New staple
I love love love these super cute little earrings!
exactly like picture, came with two back options! Just note that if you have really small ears like me, the space between the two wings might not be as obvious as the picture.
So delicate and simple. I love them!
Great quality earrings, they look so nice! They match the description and as pictured perfectly, definitely met my expectations!
My daughter loves them. Just ordered another pair! Fast shipping and great quality. My daughter has small ear lopes and these are perfect, exactly what she wanted.
The earrings are delicately made. Small enough to look feminine and expensive. But large enough to appreciate the detail. Love it
Amazing and beautiful earrings. Very classy.
Seriously adorable earrings! Exactly as pictured. Packaged beautifully and even received a sweet bonus gift of another set of earrings! Very happy. Highly recommend and will definitely be purchasing more from this shop
These are very beautiful and fit my eat perfectly! I would buy from this person again.
Very beautiful. It is beautiful wrapped as well.