SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
|| 6-18 Business days
||6-18 Business days
|Australia, New Zealand
||8-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am in love with these earrings! Love them, packed with care, quick delivery, just as described
Received the product very quickly! It is for a gift for my friend, and it was packaged beautifully with a pouch and tissue paper in the box. Earrings look stunning and shiny, and seems to be very good quality. Very pleased with this purchase!!! Thank you!!!
Absolutely stunning!! Even more beautiful than the pictures!!
The product was so pretty and the colors especially came out much more vibrant then in the photo!
Gorgeous earrings! They help elevate my outfits for work or even for a night out~
Great quality, stunning pieces! Super fast shipping too.
Gorgeous! Exactly like the picture! Can't wait to hang them on my ears!
The earrings are beautiful but the plastic box that came with broke inside the package. Also, one of the plastic that holds the earring came unglued.
These earrings are amazing. They are exactly what I was looking for. I will definitely be purchasing more from this seller!!
Absolutely stunning! Beautiful quality. Even prettier in person. Came well packaged.
A one-of-a-kind pair of flower earrings that are so unique I couldn’t resist buying them. They really are wonderful!
Love them so much! Love the colors!!!
The seller went above and beyond here. I personally did not like this pair of earrings because when I received them they looked grayish instead of purple-tinted. It also didn't look good on me. Just not my style. But I was able to return them and get a refund. I appreciate that she went beyond to do this. I rather give back the earrings and let another customer have them who may enjoy them more. This review is more for her excellent
Super pretty jewelry 🥰 I absolutely love these earrings, they are perfect and just as described and pictured. The shipping was super fast and packaged and wrapped pretty like a present ❤️ I would highly recommend buying from this seller, I know I will definitely come back and purchase more items here