SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I adore these. They're so beautiful and so easy to wear. They stay perfectly in place. I'm so glad I bought two - one for each ear!
Got many compliments!!!
These earrings are stunning! My daughter was super excited about these to wear to her senior prom. They arrived in a very timely manner which I absolutely appreciate!!
I never thought I would wear an ear climber but I absolutely LOVE this! I recently cut my hair into a very short style and it looks wonderful with it. The earring is very well made and it arrived very quickly. I am looking forward to wearing it.
Love it! 🥰 My earing came in bubble wrap, and arrived super fast. It’s perfect for sensitive skin, and no piercings are needed. Thank you so much!!!!
One of the butterflies arrived loose and ended up breaking on the day of my daughter’s prom. Not happy about that.
As always, fast shipping! The butterfly ear cuff is beautiful and just like the picture, fits perfectly and you can even adjust it a little to make it looser or tighter! I love this shop🔥
arrived in a timely fashion with a cute handwritten note (sans emojis, lol). dainty and I'm sure my recipient will love it. here is a comparison of the size/model I got
This ear cuff is adorable! I love that it bends to form to my ear, I will definitely get my use out of this!
The butterfly earring cuff is beautiful. Amazing quality and fast shipping. It was beyond my expectations. Will def purchase from this shop again.
Even prettier in person! Very happy with my purchase! Customer service is great too! Thanks!
it shipped the next day and I ordered it late at night keeps falling off my ear but that might be the way I’m doing it but super pretty
It’s beautiful! I get so many compliments!!! Very well made and super sparkly!!
Absolutely gorgeous piece. Love that it is adjustable!
So beautiful! Looks so classy! Absolutely love it! Great quality and can be adjusted!
I love it.
BEAUTIFUL! The seller shipped it quickly. I may be a few more for my friends.
excelente
I have small ears so they’re a bit looser than i would have liked but they still stay on and are gorgeous. Cant wait to wear these 😍
They are great! I love them!
They are beautiful
I love the earcuffs, it’s just a little small for my ears. But it’s really cute
Beautiful design! Very delicate!
Super cute! Very dainty. I love it!!!
Beautiful item, and very appreciative small business. Very glad I bought from them.
The packaging was lovely, and I'm so pleased with the earrings. Very high quality. Super excited to wear these out!
These earrings are beautiful just what i wanted, very pleased with my purchase
Absolutely beautiful, excellent craftsmanship, comfortable to wear. Definitely recommend!
Adore this beautiful and comfortable ear cuff! Came on time and I look forward to ordering from this shop again. Very pleased.
Very sparkly and pretty! I only wish there was a stud version of this too because it’s so pretty I’d want to wear it as a pair.
is so so pretty and feels good quality!
SOO pretty! Very sparkly and doesn't look cheap. A little bit hard to adjust but otherwise, great!