SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure with Stripe & Paypal.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Received it quickly and exactly like the photo! I do see a small defect at both the sides but it’s not anything too noticeable since the drink hangs at an angle. This is adorable and noteworthy despite the defect. Can’t wait to wear these out soon! :)
These earrings are super cute! They were shipped quickly and came in a plastic case to store them in. I will definitely buy more accessories from this seller. Thank you! ☺️🧋
These earrings were better than I expected! They are good quality and super cute! I definitely recommend this for a cute buy! :) ❤ (I ordered it without a pearl) (Sorry the picture is bad, it shows only a few boba bubbles but there are actually more!)
Amazing!! Cant even see any damage I absolutely love them!.
These are quite literally perfect, I love them so much. They don’t even look defective
These were for a friend for her birthday, she's been obsessed with boba lately, and these were just the cutest things!
Their work is wonderful. The other two sets of earrings I got from them were wonderful. Shipping was quick and they were even placed in a cute box. This pair though one of the boba earrings was not connected to the earring part. I was able to fix it and they’re back to being cute and wearable earrings again! ☺️
Super cute, so excited to wear these! Only complaint is the earring hooks are not a silver color as pictured but more of a gold color. But if you read the item description does say the finish tone is “Milk Tea”. I entered the incorrect address by mistake and the seller contacted me to verify and the order was shipped promptly after that.
Came so quickly and they are so cute! I love them
Very Beautiful its shines in the light as well gives it a very unique look Thank you!
Such beautiful earrings! Great packaging, they shipped pretty quickly! I'm beyond satisfied with my purchase! Highly recommend!!
The recipient loves these earrings. They look great and not too big. They arrived faster than I expected.
these were a gift for my sister and she loved them! they’re so cute and dainty, i will be ordering a pair for myself as well 💕 the packaging was also incredible and came with a little box for them!
Looks adorable and super lightweight! The shipping was really fast as well.
They came fast and look amazing! They were over half off for having defects, but honestly, the only thing I can see is one has a little extra paint on the straw.