SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought the 2.4-inch (6cm) and 2.5-inch lengths, the shorter one is my favorite for everyday wear. I've been wearing it for months, and it has only just started to fade. Lovely box chain, most comfortable earring I've ever slept on. Super happy with this purchase
If you want to weave it between 3 piercings I suggest the 18 length
I haven't tried them yet but they're very pretty.
got the 10cm threaded earrings, which I love! I normally wear them about evenly threaded through my ears, because I'm worried they will fall out if I have them too asymmetrical. They don't really shift much when they are even or slightly pulled through. Also, since I have straight hair, it doesn't really get tangled in my hair! I can even run my brush over it and it doesn't get caught.
These are really nice, sterling silver threader earrings. I ordered two sets, the 14cm (5.5in) and 18cm (7in) sizes, for triple ear piercings so that I can loop them quite loosely if desired. They can be worn in so many ways and styles, plus I find them extremely comfortable not having backings or posts. I have multiple sets of chain link and rolo style threaders, but really like that these are box chain, exactly what I was looking for. Lastly they arrived within a month to Canada along with tracking which was nice as well. I would definitely recommend them and doing business with this shop.
Love them!
I love these so much. And I was able to pick a size that was long enough to loop through my piercings. They are a lot more comfortable than I thought, I barely even notice that they are there. Length: 7 Inches (18cm)
This wasn’t my first time buying from here. Their stuff is super trendy, rather inexpensive for how cute they are and I don’t find them cheap whatsoever. Anytime I wear something someone compliments me how chic the jewelry looks. Do yourself a favor and get yourself a little something. 💛
Simple but a staple. They are my new favorite earrings
Finer than I thought but so much the better! very pretty, I hope it won't rust over time
Amazing quality! I know you have to be careful when ordering stainless steel online - it's not always what it says it is - but these are great. My ears are super sensitive and have a tendency to green, but they haven't once and I wear them almost daily. The chain on the threader is also great! I've worn threaders before that feel super creepy going in, but the chain is so delicate that i hardly feel it at all.
Perfectly dainty and beautiful!! Shipping was quite fast.
I ordered five different earrings from this shop, all are exactly what was pictured and in perfect condition. They shipped very quickly. I will definitely buy from here again!
Super pretty and delicate. I have a completely torn-through lobe on one side and I can't wear post-earrings. I have another piercing right above the torn one and I can now wear the threader earrings and balance them out on each side. Not perfect, but nice to be able to wear earrings again. They are well made and shipped fast- love them!
I bought these for myself, and someone near and dear to me thought that maybe I should buy them for myself again. That's how adorable they are!