SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure with Stripe & Paypal.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Its even better in person and got here quicker than I expected! I realized I should of ordered a smaller size but I am okay with what I have. The craftsmanship is wonderful, and I've gotten many compliments since my husband and I both have LoTR rings now.
I love this special ring. It’s comfortable, elegant, and sturdy. My size 7 Arwen ring is amazing!
The ring is beautiful, exactly as the pictures describe. It came quickly even with delays due to weather. This ring will be a perfect accessory for my wedding
It’s beautiful and solid. I love it! I’ve had multiple compliments already in the time I’ve had it.
So beautiful! It's sturdy and dainty at the same time, and the detail work is fantastic. Would highly recommend!
Perfect ring. I knew it would be my wedding ring as soon as I saw it. Thank you so much I love it.
The ring looks amazing so detailed and the band itself is nice and thick proper solid piece of jewellery 10/10
Absolutely stunning and very fast shipping. I love it!
Amazing... The ring is pretty and has a good quality. I used it for the engagement with my girlfriend.my soon-to-be wife said its a comfortable ring... Fits well and feels good, nothing is disturbing her wear it.
The ring looks even better in person! The details look great and it fits perfectly.
It is beautiful, I love it!
Absolutely beautiful. Extremely good quality and description is perfect. I love it!
The ring is beautiful and fits so well! Wonderful quality.
Beautiful ring! Very sturdy and made well!
It is absolutely stunning. If you're thinking about getting it, get it.
The ring I purchased was so beautiful!
My wife loves it.
Lovely ring, nicely made. Beautiful!
Beautiful!! Love this ring! Super pretty and fits great!
great service. would recommend
Really great ring. Is comfortable to wear and looks really mega.
Beautiful! Thank you!
Very pretty, nice quality. Please
Fast delivery and an enchanting ring. Thank you very much!
Extremely beautiful ring, top quality and fast shipping - really makes me happy! Really recommendable!