SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Super cute and fits on any finger. I'm a serial fidgeter and this is a great distraction.
I really like this ring! It fits well, and I really do fidget with it. The product was well-packaged for shipping.
This ring is great! I can wear it on any of my fingers and it keeps me from picking at my nails!
Love my ring, the fact it adjusts was helpful, I wear it everyday. Vendor was mazing very helpful and excellent service.
Not that I was expecting great quality in a cheap ring, but the colour is wearing off and staining my fingers after about a week. (I wore it daily but didn't fidget much) 3 stars still because if that will not bother you, it is decent. The little balls do not snag on anything and they are fun to push around and twirl. Good customer service though
Exactly as described. Very pretty. Helping with my anxiety and chewing my cuticles.
well, I thought it would be a bit stronger, but good for the price!
Great item! One of the nicer homemade rings I feel. The shipping was a little confusing but the seller was very responsive when I questioned it.
Really happy with this product and it seems to be working! Addicting to twirl and not picking at all now that I have it. Almost should of got one for each hand.
These are so cute and have been keeping me from picking at my thumbs 🙃 I got one for each hand and already they've been a great place to channel some nervous energy. 10/10 would recommend
The movement on this ring is great. But I’ve been wearing it for about 3 days now and the gold finish has already worn off of most of the balls. But for the price, I shouldn’t be too surprised.
Very nice ring, but it turns copper-colored. Doesn't bother me any further, just because the material is otherwise robust and does not bend
I’m ordering more!!
Exactly what I was looking for
This is a well-made ring not flimsy but still able to adjust to fit my little girl. She really likes it so we will see if it really helps her to stop picking at her fingernails.
It was great really nice and smooth movement
This is exactly what I needed!
Very cute and dainty, helps with anxiety.