SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These are great and absolutely invisible from about a metre away. highly recommended.
Brilliant as always. I’ve bought these a few times now and they’ve always been great and arrive really quickly.
The product was perfect, exactly what I needed for work!
Brought product for operation. The product overall is good. Hard plastic labret and soft plastic/rubber back. Labret is a sharp on the tip but moving the rubber back to the end of the labret sorted this concern. Happy with product! Would buy from company again
Third time I’ve purchased these for my daughter for school. As always, super fast delivery and products are brilliant. Thanks again. 🤩
Arrived in 2 days, well-packaged and exactly as described. The studs are slightly pointed which made it easy to get them through my piercings although I haven't worn earrings in several months. They fit securely without pushing the back right up to the ear. Absolutely no complaints & highly recommended!
love them perfect for school and they don’t irritate my ears and look invisible
This is my second set of earrings from this seller and they arrived in super speedy time. They have been fantastic for my daughter to wear to school, to keep her new piercings from healing over. Thoroughly recommend the product and seller. 🌟
Whoa these arrived super fast and are perfect. My daughter seems to be sensitive to all metals which cause infections these are excellent keeping the holes open and therefore helps the healing process. Thank you!
I bought these for a dance recital and it was just what I needed! not visible and comfortable in the ear.
Lovely earrrings. Perfectly fit for purpose
Came super quick and look great
I am only allowed to wear one pair of earrings for my clinicals and these were a perfect choice for me to still keep my holes open but not be in violation through the clinical site. I really love that you get 2 pairs of retainers and it’s honestly a great price for what you get! I understand that this is a “one-man shop” and she did a fantastic job of shipping these retainers out in a timely manner and I received these well within the time frame given. In the pictures I took for reference, it does look like you can see a “hole” where your piercing is, however, I have found that these are not as noticeable as they appear in photos. It has a very flat profile and are matte so they can present as nearly invisible in certain lighting and of course if you’re not super close to them.