SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely beautiful ring! This design comes up quite small and fits my size approx US 5 ring finger the best, but can also fit onto size 6 middle. The crown looks just like the one from the movie, and is so dainty and sweet!💗
The ring is a pretty cheap feeling material but it’s absolutely gorgeous and adjustable too!
I love this ring!!! It is absolute madness. Anneliese is one of my favorite Barbie characters. The crown looks just like hers. It arrived very nice and well packaged. Wear the ring very, very much and it looks very dainty and beautiful. Can only recommend it!
the ring looks a little more condensed pattern-wise with a shade more yellow/gold in it but it's still a nice jewelry piece with its subtlety!
Fantastic quality. The item looks exactly like the pictures, maybe even prettier. It exceeds my expectations. To be a princess is to know which shop to choose. (It's this one, buy from this one)
beautifully made! the size is adjustable and even fits my chubby fingers without any discomfort!
It’s so pretty and it matches the picture exactly! Definitely wearing the jewelry to prom.
I love this ring! The metal is bendable so it's easy to adjust if I feel like wearing it on different fingers
Overall, I love them all. They give off such good memories. Thanks for making them for me. They matched the description when I read them and they have slightly met my expectations. I thought that the rings would be true to size, despite that they are adjustable, I just prefer a ring true to size, but over all, I love them.
Such a wonderful product! The ring is very cute and 100% accurate to Annelise’s crown in the movie.
Absolutely gorgeous. Such a beautiful ring that absolutely exceeded my expectations! Thank you!
The ring is absolutely beautiful! My only complaint is that it pinches quite a lot but if you put it on your thumb it helps a bit.
The detail compared to the movie is so good! I really love it. Thank you again!
It fit on my ring so cute
Ring looks amazing! 10/10!
Absolutely beautiful rings! My inner child is screaming with joy!
The adjustable side doesn’t close even on its smallest size so it stabs into your finger.
Beautiful ring absolutely love it
Beautiful jewellery and I can’t wait to wear it