SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely stunning piece of jewelry. I haven’t worn it while washing my hands, so I’m not sure if it’ll turn my fingers green. The “together in Paris” on the inside of the band is written extremely small, so it’s hard to read. Just something to note. 10/10 ring all around!
I love this ring, have always been a big Anastasia fan. (It's in my name! Haha.) When I saw this went on sale again I had to snatch it up and I don't regret it. It came pretty fast, just in time for my birthday and I pretty much wear it all the time now. Just gorgeous!
I’m always on the hunt for anything Anastasia-related, and I’m so happy I found this! It’s just so beautiful and subtle, but still has that recognizable touch. I adore it and it fits perfectly on my middle finger!
The ring looks exactly as I imagined! I’m a size 4.3 and ordered a 4, so naturally, it is a bit snug, but it’s absolutely stunning. I know I’ll be wearing it daily.
Really pretty ring set - the font on the engraving is larger on the ring than pictured, so I didn’t expect that, and the metals from both rings don’t exactly match together but it’s still beautiful to have. I named my daughter Anastasia and I can’t wait for have one of the rings when she is older. :) definitely worth the purchase.
This is so adorable! 🥰 Anastasia is one of my favorite childhood movies. So to have this ring gives me an amazing feeling!
Absolutely love this item! Anastasia was a very special movie to me and now having a ring like this is amazing! Absolutely beautiful and would recommend to anyone!
I'm so happy with this ring! it looks beautiful