SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I Love it so much.
Absolutely gorgeous. I have very shaky hands so small pieces of jewelry can be really difficult for me. But I wear these every time I go out! So cute, comfy, and I’m grateful for the ease of application lol
Beautiful, well-made, easy to put on. I love this addition to my collection. Pretty cool to say it's from Barcelona, too!
for coming all the way from Spain, I expected it to take longer to get here. it's a lovely piece. very easy to put on, and sexy!
It’s so pretty 🤩 It also sits super on the ear and does not slip away 👌🏻
Absolutely stunning. Gold is bright and material feels good, slightly bendable to be more comfortable and custom!
These are very cool. They fit well. I loke them.
I am very satisfied! Everything went perfectly! Communication also top
Perfect gift! Great quality and fast shipping
Beautiful jewelry! Fast delivery. Here I will definitely shop again.
At the top! I recommend to 💯
This cuff is a personal favourite
Beautiful! Just as pictured. Shipping was fast too!
this is a beautiful piece! I can't wear earrings because of an allergy so ear cuffs have been my go.to. I am so glad I came across this amazing piece. it fits well and is very comfortable.
Very fast delivery and very great quality
Super dainty and adorable! Immediately put it on and fit it to my ear and have worn it every day since! Stunning <3
Super cute and unique! I find that it gets a bit uncomfortable to wear after a full day of wear (my earlobe gets sore), but that's not uncommon with cuffs.
fits perfectly and looks absolutely amazing!! easy to fit it to the ear and an eye catcher:)
A great piece of jewellery, easy to adjust to my ear and take on and off!
I was thrilled. Just as I had introduced it. If you want to wear the snake cuff facing upwards, this is also possible, but the end of the snake then points a little beyond the ear.
This came in very timely and it fits amazing I love it and the seller is very sweet! all around perfect service!
Beautiful and great quality.
Will definitely make more purchases. The ear hugger is adjustable. So nice !
I bought this for a friend of mine but they look really cute!
The snake ear cuffs that I received are so beautiful and very well made. I’m going to enjoy them straight away and for longtime.thank you
I don’t know how I ever lived without this. :) It is so cool looking and is comfortable to wear. Love it!
It’s so pretty 🤩 It also sits super on the ear and does not slip away 👌🏻
I absolutely love it wear it all the time gorgeous, gorgeous piece just can’t say enough! Thank you
Love it! Got two, one as a present. Couldnt be happier. Once it´s fitted it stays on perfectly, doesnt hurt or irritate!
Wonderful little ear cuff! I found a really comfortable way to make it stay on my heart, been running around with it all day at work! Definitely will purchase here again!
Everything perfect. Very good goods. Very fast shipping. Anytime gladly again. Thank you very much
At the top! I recommend to 💯
Super cute, statement while being simple and delicate. I like that you can point the tail either up or down depending on what look you prefer. However, it does start to hurt after wearing for several hours.
Exactly as described! perfect size! adorable!
I had to bend it to make it a tad more snug but it looks awesome!
After initial difficulties on the ear clips, I am thrilled. Sit firmly and look fantastic.