SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
one of my favs rings ever!
Took a long time to get shipped but very worth it!
Love the Empathy ring! It’s so cute and fits my finger which I’m so happy with since I have very chubby fingers! It doesn't tarnish at all <3
It cutest ring in the world!!! it looks like it’s hugging my finger and I love it so much! It one of my favorites!!
This ring is absolutely amazing! So dainty and elegant, I absolutely love it!
This ring is so cute! I used the sizing chart and it fits well. It took 3 weeks and 3 days to arrive and I ordered from Australia. Overall happy with the purchase.
absolutely love! it's such a simple and subtle design, but truly so comforting and one of a kind <3
I am seriously in love 😻 if I hadn’t misread the size it would be perfect! But it works fine on my pinkie.
Great for couples
I fell in love at first glance!! The idea is very unique and I love the design. Very pleased by
I’m obsessed! Fast shipping and amazing quality. It looks even better than the pictures and I will definitely be adding this to my regular jewelry rotation :)
Amazing quality ring! I usually get my rings at a local shop but wanted to get matching ones for my sister and I. I was nervous with them being adjustable but I am super impressed with the thickness of the band, and how solid it is yet adjustable to your own finger. Love it!
omg so cute and I like how it gives my finger a Lil hug
these rings are easily bendable and adjustable, im very satisfied with how fast my package came in and the quality of the product itself. if you're looking for a shop that's reliable and has quality products this is it! :)
Yes, yes, and yes!! Beautiful rings! My daughter and I have one and two of my Granddaughters loves them so much that I’ve already ordered each one for Christmas. Thank you!!
I purchased 2 of these rings; One for myself and one for my 7 year old daughter, as a way to make her feel hugged and loved when she misses me. These are perfect! They are beautifully made, and very adjustable. I was able to size hers down to about a 3/3.5, and mine to about a 6.5/7. They arrived very quickly!