SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure with Stripe & Paypal.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I absolutely love this ring it pairs so we'll with the other already on my hands I'm so pleased with it
Solid quality and very stylish. The seller was very easy to work with and had quick shipping. My girlfriend loves this ring
I love and feminine and lovely this ring is. Comfortable to wear and looks great on. Packaged wonderfully and loved the sweet stickers! Thank you.
This lovely, simple while elegant ring arrived quickly! It is beautiful, understated but it stands out! I already have had people asking me where and how I found it! Thank you!
Great ring. Fits well with my snake ring! Thank you.
I bought this ring for myself as a black ace ring 🖤 I like that it’s adjustable, stackable, slim, and has fine details. I’m not as pleased that the black stain is wearing off after a few months. Thankfully, the stain hasn’t worn off onto my skin or any clothing. I’ll have to look for a black ace ring replacement soon, but otherwise, this ring is a pretty piece I’ll keep on wearing, just not for its original purpose.
Lovely ring, real easy to adjust, and fits my finger well. I ordered the brass-black gold, but I'm pretty sure I got the sterling silver. I'm using this for my ace ring, so black was kinda important. Sharpie doesn't stay for very long, but eventually I plan to get some black nail polish and hopefully, that'll stay better
It's nice. You have to be careful to take it off when washing hands, but it looks good. Very good buy for the price.
This ring is super cute, it's a little bit thinner on me than I expected but I don't mind at all. It's higher quality than my last ring which isn't saying much but it's so far lasted a week with no problems. The only tiny issue is the thorns, which if I don't adjust it right do press in a little, but it's not a big deal.
Just like the picture. It’s pretty and adjustable. I love it.
Ring is pretty but expected a little better quality and a little bigger. Still pretty.
I love it! It’s small and cute! Just do yourself a favor and buy it!
This ring is delicate and well crafted. It bends easily to fit any ring size. As a person who wears a lot of rings daily, this is a cute addition to my collection.
It's beautiful! Looks really sleek and elegant on my finger! I'm really happy with it and no complaints so far
I love the quality and the design of the ring. I also love how comfortable it is.😀
I bought this ring as a gift for a very dear friend. She absolutely adores it, and wears it daily. The shipping was quick, and the seller is so sweet. I Will purchase from them again.
Saw the picture while browsing and I immediately fell in love with it. This was a great find
The ring looks more like a gunmetal black or a metallic black. Based on the photo i thought it would be a true dark black, but it is still a very nice ring.
Came faster than expected! Very beautiful and I loved the stickers that came with it!
Beautiful ring, just like advertised - adjusts very nicely, and dagiba was a very helpful seller as I waited for it to make the trip halfway around the world. I love it