SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
|| 6-18 Business days
||6-18 Business days
|Australia, New Zealand
||8-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I LOVE IT! I’m wearing it right now! All the positives of being a badass, with all the freedom to revert back to Reception teacher at the blink of an eye. Honestly, it’s fabulous!
It’s amazing quality for how it’s priced and I can definitely say I’m satisfied with the quality. The shipping was very fast and only took a couple of days to get here. It’s fairly comfortable and stays in place well. Though I am concerned that if I were to jump it would fall but that might just because of my ear shape. Otherwise, I am happy with this product!
I wear it all the time, sometimes I forget it’s on my ear lol. Love it, looks great, feels great.
I love it so much, it is really stylish. The seller is really sweet and delivery was quite swift :)
Absolutely fantastic! :)
I chose design #3 . The quality was great. no piercing ear cuff. Loved them. The ear cuff matched the description 100%. The item met my expectations. Easy to adjust.
Looks as pictured. It was a bit loose on my ear, but it was easy to adjust for a snug fit.
Fantastic item. I bought three styles and I love them. Thanks!
Really lovely and comfortable. Stays on great, good quality. Love it!
Looks great and sits well on my ear. It feels a little fragile so I hope I wont break it. I am uncertain whether it is actually copper as the posting says, it just doesnt feel like what I am used to. I could be wrong though.
This ear cuff is amazing, however, a bit hard to adjust the size. So a bit too lose for some ears (such as mine) 😅 The item did match the description. The item did meat my expectations. Kelly was kind and quick to reply when I asked a few questions.
Love it! It's easy to adjust and it holds on my ear until I decide to take it off. Good option for someone, who can't have pierced ears.
Perfect seller once again. Had to reorder as I lost my first one!!! Great seller thank you x
cannot recommend enough, absolutely perfect
I got this for my 12 year old who wants his ear pierced! Very pleased with it.
lovely earring cuffs!! i had a problem with the delivery and the seller helped me out quickly to resolve the issue. thanks so much!
Very good quality, nice fit, fast delivery. The item met my expectations!
Love this item. Arrived super quick and great price. Would definitely use this seller again. Thank you x