SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
6-18 Business days |
Canada, Europe |
6-18 Business days |
Australia, New Zealand |
8-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure with Stripe & Paypal.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I wanted this ring for my right hand ring finger which is a size 7. I ordered a 7 and it fit perfectly. The ring size is accurate according to US sizing. It fit just like all my rings do. I've worn it every day, all day and even in the shower and it hasn't tarnished at all. I love it so much. It met every expectation I had.
I love it ....
I really love the braided look of this puzzle ring.
Absolutely perfect! Been looking to replace the one I had years ago and this is exactly like the one I had. Real silver and arrived in a short time frame. Ring was placed in the little plastic bag which was placed inside a fabric bag then in a small box which was sealed in n a bubble mailer.
This was the perfect birthday surprise for my 17 yr old granddaughter as she had never seen a puzzle ring before....She loved it ! So thankful for the included instruction sheet !! Thank you
Had one as a kid, got this for my daughter, she thought it was cool even before she learned it was a puzzle ring. Almost impossible to assemble if you don't know how, but once you know how its very easy. YouTube will show you how. Just search "four band puzzle ring".
Gave as a gift and the recipient was very grateful. They had one when they were younger and asked for another. Said it was nicely made and a pretty color. Also just the right size.
Truly a good thing as a gift or something for yourself
It’s beautiful.
Seems to be good quality.
was to small for me, returned it
Beautiful and it’s a true 4 band puzzle ring in real 925 SS not a fake!
Perfect but still trying to get back together but fun
Great puzzle ring I still have not figured it out but my husband can get it in 5 seconds
My sister loves her puzzle ring.
I think its so beautiful, my mom had this ring when I was growing up an now that she is passed haveing the same one it is so sentimental ♡ Great ring , im so happy with my purchase
Thus is my daughter's favorite ring! She lost her original one a few months ago and was so happy to get another one. Great quality!
Looks and fits awesome. Excellent Quality.
Exactly what I was looking for since I was a teen. I love it. It's exactly like the one I used to have and looks exactly as described. If you are nostalgic for the days when these rings were popular, then get it. If you never put one back together it might frustrate you. There is a UTube instructional showing you how to put it back together.
Absolutely love this Ring it is exactly what I expected now I want one in gold.