SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality of item exceeded my exceptions. I wasn't expecting it to be solid silver. Though I will say that when I stretch it to fit my, and my girlfriend's finger, it was a bit difficult. It also kinda lost it's shape, but still really nice in my opinion. My girlfriend loved it and so did I. My expectations have been exceeded with this product and will definitely buy from this place again.
So I was going to wait until I gave the other ring to my boy friend but I can’t wait this ring is such amazing quality I went magnet fishing with it on and it had no scratches most rings on Etsy turn my finger Green but not this one I’m able to take showers wash my hands and even do the dishes with this ring on I will definitely buy from this store again!!!
Love these dainty rings! Bought for best friend rings and I love mine and so does my friend!
So cute!! My only issue was forcing it to shrink. It was so hard, I still don’t have it in the right spot. Besides that, I love it!
These rings are soooo cute! shipping came extremely fast! Loved it over all!
Very beautiful! And great quality!
So so beautiful! Perfect gift! I loved it!.Amazing product though!
The rings are so cute! I love that they’re adjustable. Perfectly unique and stylish
Seller was really nice and was able to accommodate and answer questions. I and my boyfriend love the rings. So far they are holding up well but haven’t had them for long.
A wonderful pair of rings! I got these as a Valentine's Day gift for my gf and I, and they're super pretty. They were also kind enough to send me the color box I'd requested! Thank you so much :D
So cute and seems to be great quality! I love them and will be buying again!
Exactly as pictured and feel really nice!
My daughter ordered this as a gift for her BFF. She was very happy with the purchase.
I got these as a gift & they are perfect!! Matches the listing perfectly! Highly recommend🥰
Arrived on time, and super easy to adjust sizing. I bought these for me and my best friend, and we have completely different ring sizes so the adjustable sizing was super helpful. We love them!! :)